How It Works

Adoption Process

Step 1

Get To Know Us!

Our goal is to make your adoption process as easy and enjoyable as possible! We invite you to get to know us and the community of others whom we have helped connect with a beloved puppy. Follow us on Facebook, and Instagram, to learn what we're all about... and see if a Playful Puppy Palace puppy is a great fit for your family.

We try to be responsive as possible to questions about our puppies - don't be afraid to ask questions, or request pictures!

Step 2

Read Our Adoption Agreement & Health Guarantee

We work hard to ensure our pups go to loving homes where they can flourish. Potential puppy parents must read and agree to the terms of our Adoption Agreement & Health Guarantee to be qualified for a puppy. We reserve the right to refuse sales of our pups to puppy mills, families, individuals or any other place that we have suffient reason to believe is not suited as a good home for our pets.

Purchase Agreement & Health Gurantee >

Step 3

Reserve An Available Puppy Or Litter

We require a nonrefundable deposit down on all puppies or a spot in line to choose from an upcoming litter. Your deposit will be credited towards the total puppy purchase price. Of course we cannot guarantee that a certain color or gender of puppy will be born in the litter you are eyeing up, but we will do our best to meet your needs. The final payment on your pup will be due at pickup, and we will be in touch to schedule a pickup date!

For upcoming litters: When you place a deposit on an upcoming litter, you reserve your spot in line to choose a puppy. For example, if you are the 2nd person to place a deposit on a litter, you will be 2nd in line to choose from the available puppies.

For individual puppies: If there are any puppies left after the reservations list has chosen, they are listed individually on the website. Each puppy is listed with his or her price on the website. You are welcome to select the puppy you want, and place a deposit to reserve it as yours! We will be in touch with you to discuss a pickup date, and answer any questions you might have. Full payment is expected on the day of the pickup. Contact us if you need help.

Step 4

Choosing And Pickup Of Your New Family Member!

For upcoming litters: Choosing your puppy happens once they reach 5 – 6 weeks old. Each person gets from 24 to 48 hours to choose their puppy through videos, pictures, video calls, or a visit.  We will coordinate that with you, after you’ve placed your deposit.

For individual puppies: You may choose your puppy and place your deposit on our website. We’ll provide videos / pics on request, and are here to help you choose the right one!

Pickup: Few things are as exciting as going to pick up your pup! Pickup day comes once your pup has reach a minimum of eight weeks old. We are located on a private residence near Augusta WV. We’ll coordinate the time and address in advance so you can make plans as needed.

Are you ready for a new addition? Here's how we recommend Preparing For Your New Puppy!

Ready To Meet Your Next Best Friend?

Come meet the puppy of your dreams!

More Information

Don't see the answer to your question? Contact Us!


All deposits are Nonrefundable, except in the case the puppy or litter becomes unavailable for any reason. In that case, you will have the option of your deposit rolled forward to another available litter or puppy, or have it refunded, minus a 3% card processing fee. 


Full payments for the remainder due is required on or before the day you pick up the puppy, or before delivery/shipment. We accept cash, Cashapp, Venmo, or PayPal (PayPal users must use friends & family option to avoid additional fees)


Shipping or delivery is available throughout most of the United States and Canada. For shipping via air, you must have a puppy nanny to fly with the pup, and purchase a vet certificate of health, airline approved crate, and anything else required by law. 

For delivery via ground, we will arrange a delivery at the going rates.

You are responsible for all costs associated with getting the puppy to your home. If you're not sure, please Contact Us for a shipping estimate before placing a deposit!

Other Policies

Pick of the litter: We always retain the right to first pick of every litter, unless expressly noted otherwise.

Availability: We do our best to honor gender and color preferences, but availability is not guaranteed.

Pricing: Pricing is as marked on the website by each puppy/litter. Occasionally, individual puppies within a litter are priced differently, depending on their color/markings. We price our pups based on the current demand, color/markings, and genetics.

Breeding/Show: All our puppies are sold as Pets, unless otherwise expressly noted. All puppies sold as Pets and used for breeding or show purposes, are NOT covered by our Health Guarantee.

Registration: Our Designer Breed puppies are Not registered unless otherwise noted. You may, at your expense, register them with AKC or CKC designer breed programs for show purposes, but be aware that our Health Guarantee only covers Pets unless special arrangements are made previously.

Qualifications: To qualify for a puppy, you must:

  1. Have adequate food & water for your pup, & a warm, dry place for sleeping.
  2. Have ample room for your pup to run and exercise.
  3. Be committed to the long-term quality care of your dog.
  4. Be financially able to cover the costs associated with dog ownership, including vet bills, training, food, etc.
  5. Read and agree to the terms in the Adoption Agreement & Health Guarantee.

Pickup Day Checklist

  • Payment – you’ll need to bring final payment for your puppy. We accept cash, Venmo, Cashapp, PayPal, and major credit cards. PayPal and credit cards will be charged an additional 3% processing fee.
  • Carrier, Peepads, and Food/water bowls – Its normal for your pup to get a little carsick, or make a mess during the trip home. You should plan accordingly.
  • Vet AppointmentWe ask that you schedule your pup for a health checkup within 48 hours of taking it home. This helps ensure that your pup doesn’t have any hidden health issues that should be caught as early as possible.
  • Phone or camera – For taking lots of pictures of your new furbaby!

Family-raised Designer puppies